Nilauro Markus
Resume
Professional summary: Senior Business Analyst responsible for developing innovative digital healthcare strategies to address the complex challenges of improving the patient experience and increasing patient engagement.
Key Skills:
- Healthcare Expertise: 4.5 years improving patient engagement through data-driven improvements to Intermountain’s websites.
- Project Management: 9 years of waterfall projects, 3 years in an Agile environment.
- Business Analysis: 10 years gathering requirements and writing functional specifications.
- Teaching/Training: 7 years training business professionals with all levels of computer experience.
- Customer Service: 15 years efficiently addressing customer concerns and requests.
- Communication: highly skilled in communicating complex concepts to technical team members, and then effectively presenting them to stakeholders and management.
Work History:
Senior eBusiness Analyst, Intermountain Healthcare, 6/2011 - Present
Senior Business Analyst for Intermountain Healthcare’s public-facing websites, including 22 hospitals, 185 clinics, 40 service lines, and 5 specialty websites. Responsible for developing website functionality to position the corporation as a nationally recognized market leader among healthcare systems.
- Business Analysis: conduct requirements elicitation, research market data to determine best practices, perform usability research, and think outside the box to create functional specs around user stories and user acceptance testing criteria.
- Project Management: serve on a cross-functional, highly productive team of 13 talented Developers, UX Designers, Content Strategists and other Business Analysts in an Agile environment.
- Convert roadmap epics into backlog stories, groom and prioritize the backlog, clarify specifications.
- Demonstrate new functionality to stakeholders.
- Attend standups and conduct retrospectives.
- Data Integration: create specifications to integrate data from various repositories into the public websites (e.g. PeopleSoft, provider and facility databases, GermWatch, WebPay, patient handouts, and Krames StayWell).
- Sitecore Experience Platform Specialist: function as the go-to expert for the platform’s core capabilities. Consult on information architecture, content reusability, and strategies for extending the platform through custom development and integration of third-party systems.
- Data Security Administration: design governance structure around access to Sitecore and the websites, and restrict access to protected health information in class registrations and form submissions.
- Training and Documentation Development: develop and conduct training for content authors and website administrators on the use of SharePoint and Sitecore, on best practices for web content, and on search engine optimization. Create technical and end-user documentation for Sitecore components.
- Content Management System Migrations: manage systemwide upgrade from SharePoint 2007 to 2010, then to Sitecore, all while ensuring seamless launches of over 15,000 pages and complex functionality.
- Ideal Hospital Website Blueprint Design: develop information architecture blueprint for seventeen of Utah’s largest hospitals to improve patients’ ability to prepare for, receive, and follow-up on their medical care, driving patient engagement and easing clinical workload.
- Customer Service: provide exceptional customer service and implement creative solutions to solve each customer’s concern.
Web Project Manager, Version3, 11/2004 – 8/2010
Version3 designs and implements online strategies for public and private sector clients.
- Project Management: managed all of Version3’s projects, including requirement elicitation, developing scope and recommendations, managing developers and contractors, mitigating risk, reporting to stakeholders, training clients, and evaluating projects.
- Custom Content Management Systems (CMS): project managed the development of customized CMSs for the incident reporting section of the California Department of Forestry and Fire Protection website, the California Department of Emergency Services, and the Board of Forestry.
- Accounting/Payroll Application: designed a web application for a multi-branch company.
- Database Integrations: dynamically surfaced content from databases.
- Web User Experience: redesigned and re-structured websites with up to 4,000 pages.
- Questionnaire Platform: designed platform to build forms and generate reports.
- In-house Web Developer: created 25 websites for the clients of a large radio/PR firm.
- eLearning and Interactive Websites: integrated test-taking platforms.
- Multimedia Websites: coded interactive Flash animations; integrated audio and video.
- eCommerce Websites: customized and integrated third-party cart solutions.
- Training: conducted product demonstrations and training.
- Documentation and User Manuals: wrote user and functionality documentation.
- Quality Assurance: conducted user acceptance testing on all projects.
Executive Director, Auroville International USA, 1/2001 - 11/2004
Auroville International USA is a non-profit organization that supports the international township of Auroville in India.
- Project Management: managed fundraising campaigns, conferences, and speaker tours.
- Public Speaking: presented to the board of directors, at conferences and on the radio.
- Administration: reported on projects to the board, chaired meetings, and prepared minutes.
- Web Development: created the organization’s first website from scratch.
Technical Instructor, Innovative Solutions Inc., 5/1998 – 10/1998
Innovative Solutions provides classroom-based computer training for business professionals.
- Training: trained business professionals on advanced HTML, Web Design, and Microsoft Office.
Web Developer & Systems Administrator, Penta Services, Auroville, India, 6/1995 - 8/1996
Auroville is an international township in India.
- Web Development: implemented the first Auroville.org website.
- SysAdmin: administered, supported, and trained users on a custom bulletin board system.
Education:
- BS in Marine Biology: University of California, Santa Cruz, 4.0 GPA, class of 2000.
Languages:
- Native English, fluent French and German. Some Spanish, limited Tamil.
Selective Portfolio
Private Sector:
- Intermountain Healthcare - Public-facing websites
- Entercom Sacramento - Fusion Department
- Support for 5 top radio stations in Sacramento, CA
- Provided web support for radio stations
- Designed, built, project managed all websites for Entercom's clients
- One Big Bin – Recycling center
- Multimedia site with Flash and video
- Multimedia site with Flash and video
- Version3, Inc.
- Designed and maintained website
- Project managed all their web projects
- Rate Us 1 to 10 – customizable survey generator
- Created a customized system to create and manage surveys
- Designed and built website
- JavaCity
- Used Dreamweaver templates & library objects to keep consistency in site and design, while allowing client to maintain Website
Public Sector:
- CALFIRE: California Department of Forestry and Fire Protection
- Created custom Incidents Management System, receiving over 500,000 hits/day during fire sieges
- Created custom Content Management System for database half of the website
- Created custom application to put Redbooks (historical statistics) online in searchable format
- Maintained all aspects of the website
- Adapted state template to PHP with includes, etc.
- Restructured and ported site with thousands of pages into new template
- BOF: California Board of Forestry
- Designed & Project Managed development of Custom CMS
- Trained department on use
- OES Office of Emergency Services
- Project Managed the development of a custom semantic web Content Management System
- Installations of the CMS can share data objects with each other
- Sacramento Superior Court – immigrants in court
- Raising awareness for language/cultural issues in Sacramento's court system
- Video for public
- Video and quizzes for in-house staff/employees
Web Applications:
- Created custom Content Management Systems
- Accounting application:
- OCCommunications
Email Marketing:
- HTML Email layouts: Tribal Direct/StickyFish (Entercom), Vertical Response (AVIUSA)